1. Free Shipping
We offer free standard shipping on all orders of $149 or more within the contiguous United States. Orders are processed and shipped within 1 to 2 business days after purchase.
Once your order ships, you will receive a confirmation email with tracking information.
2. Shipping and Handling Fees
For orders under $149, a shipping and handling fee of $9.99 applies. This fee covers packaging, processing, and delivery.
3. Shipping to Alaska and Hawaii
For orders shipping to Alaska or Hawaii, a shipping and handling fee of $34.99 applies regardless of order total. Delivery times may vary based on location.
4. Delivery Times
Estimated delivery times for standard shipping:
- Contiguous United States: 5 to 7 business days
- Alaska and Hawaii: 7 to 10 business days
These are estimates. Delivery may be affected by weather, carrier delays, or other factors outside our control.
5. What Arrives in the Box
AEDs ship ready to deploy. Every new and refurbished unit includes the electrode pads and battery required to put the device into service on arrival.
Where a prescription is required, Total AEDs includes it with your order at no additional charge. You do not need to source it separately.
6. Check Expiration Dates on Arrival
AED pads and batteries carry manufacturer-printed expiration dates, typically ranging from about 18 months to 5 years depending on the brand and model.
Check the printed dates when your order arrives. If remaining shelf life looks shorter than expected, contact us right away so we can address it.
7. Order Processing
All orders are processed within 1 to 2 business days. Orders are not processed or shipped on weekends or holidays.
During periods of high order volume, processing may take longer. We will notify you if your shipment is significantly delayed.
8. Shipping Restrictions
We ship within the United States only. We do not ship to P.O. Boxes or APO/FPO addresses.
For special shipping requests, contact our team before placing your order at (855) 286-6384.
9. Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking information. You can track your package on the carrier's website using the provided tracking number.
10. Damaged or Lost Packages
If your package is lost or arrives damaged, contact us immediately at [email protected] or (855) 286-6384.
We will work with the carrier to resolve the issue and get your order to you as quickly as possible. For damaged or defective products specifically, see our Return Policy.
11. Contact Us
Questions about shipping or an order in transit? Reach us directly:
Total AEDs
6351 W Montrose Ave. Ste. 204
Chicago, IL 60634
Phone: (855) 286-6384
Email: [email protected]
Website: www.totalaeds.com
See also our Return Policy and Terms and Conditions.
